12 : remote jobs for you

Customer Care Representative

ABOUT US
We're looking for a new teammate in our profitable, independent, andbootstrapped company (24 people from 15 different countries), and give you the opportunity to be part of a fascinating journey. We are 100% remote, and with a flat organizational structure. We’ve seen incredible growth over the last 8 years, driven by a talented and versatile yet small team.

ABOUT THE ROLE

We're looking for a Customer Care Representative (f/m/x) full-time, part-time 80 hours/month or on a mini-job basis.

An ideal candidate for this position has excellent communication skills, is a natural learner, an out-of-the-box thinker, empathetic, technically-minded, and unflappable. To succeed in this role, you must be highly adaptive and be able to work in a fast-paced, highly interactive environment.

WE OFFER YOU

  • a great work-life balance - work from wherever you are on a flexible shift schedule
  • no bullshit - we are a fact- and engineering-driven company (including the founders)
  • to work on something important. A lot of businesses say they change lives, but we actually do it. We've helped millions of people find love and happiness.
  • paid vacation
  • a competitive salary

YOU WILL

  • provide friendly and efficient customer support by handling front-line issues via Zendesk email. Our award-winning apps are used by millions of active users every day
  • troubleshoot customer problems in a systematic, solution based and customer focused manner
  • moderate user content like profile photos
  • investigate reported abuse and take appropriate action
  • work agile with a motivated and innovative small team (including us, the two founders)
  • work on a mostly flexible schedule, but some weekend availability is expected.
YOU

  • have a high level of written and spoken fluency in German and English
  • have an accurate spelling and grammar
  • are committed and able to work independently
  • have an eye for detail
  • are tech savvy with sound computer skills
  • are able to work from home with a fast internet connection
  • are self-motivated and energetic
If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your full application, including references, salary requirements, and possible starting date.

    • 1 day ago
    • Jaumo

    Front End Developer

    Front-End Developer 
    Hobart/Melbourne/Sydney/Elsewhere

    G’day. Biteable here. We are looking for a skilled and motivated front-end developer to strengthen our (very nice) development team. The team’s core values are quality, trust, curiosity, and positivity. If yours are too, then you’ll want to read on.

    All about you:
    You’re into what you do. And you love learning new things. You’re enthusiastic, collaborative, and have a desire to build on your experience.

    You care about your team. You’re respectful, empathetic, humble, kind and considerate. You’re interested in how it’s going with your team. And you know it’s important they care about you.

    You get work done. While simultaneously finding new, more efficient ways to achieve your goals.

    You code good. Real good. And you’re experienced in delivering non-trivial web applications.

    You speak multiple languages. You’re accomplished in JavaScript, CSS (or languages that compile to CSS like SASS, LESS, Stylus) and HTML.

    You are fluent in mobile web.And you’re experienced at designing and building for it.

    You’re good in different paradigms. You have an excellent understanding of programming paradigms. And you know all about OOP or FP.

    You know Ember or Vue. It’s your hidden, bonus power.

    You’re preferably female. While it may or may not be your higher purpose, you’re into breaking down gender barriers and removing gender imbalance in the workplace.

    All about the role:
    Your main focus will be designing and authoring great code. Your tasks will be:

    • Writing clear, concise, readable and easily maintainable code
    • Contributing to team planning sessions
    • Providing input on the design and build of features and products
    • Reviewing code
    • Deploying your work to production regularly and monitoring it after release
    • Providing technical help for the customer support team as part of a rotating roster

    All about us:
    We are Biteable, a tech start-up that makes (jaw-dropping) videos possible for everyone. We stand apart in our market thanks to our dedication to studio-quality content and our passion for simplicity.

    We’re growing fast and have offices in Melbourne and Hobart, Australia, with team members scattered around the world. We’re informal, structurally flat and fun to work with. Our biggest teams are engineering, studio, and marketing.

    All about your team:
    You’ll be joining an established team of dedicated developers. They define themselves as supportive, rigorous, respectful, open, honest and egoless. Here’s why they choose to be part of Biteable:

    “Biteable's team of smart, funny, engaged and caring people makes my work here enjoyable, every day. Being close to decisions and decision-makers helps me make an impact on our work.”

    “The development team is a great group of people. They’re smart and interested in doing high-quality work, but foster a social and supportive atmosphere, too.”

    “I’m thankful for the flexibility Biteable gives me around my family commitments. I really like that my team is open to new ideas and processes. And I enjoy that I get to work on a variety of problems with a mix of people with diverse areas of expertise.”

    The team’s gender balance is currently very male, which is why we prefer that the team’s newest member be female.

    How to apply:
    Do the clicky-click or write to us jobs@biteable.com. Attach your CV and a killer cover letter. We’d also love to hear about what you see as the biggest challenges facing front-end development and what you think the future holds. The next step is a coding challenge and a video interview. If it feels good for both of us, you’ll be joining us at Biteable HQ faster than you can say, “Beck and Fowler.”
    • 5 days ago
    • Biteable

    Javascript Implementation Engineer

    We are looking for someone to help us customize Digioh based on custom requests. This isn't customer support but you will be writing custom Javascript for customers and dealing directly with customers.

    Soft Skills
    • Organized
    • Can speak to customers on the phone and email (mostly email but sometimes calls)
    • Understands how to implement a spec into javascript
    • Ability to work with team members (like a project manager or the CTO)
    • Ability to come up with solutions to complex requirements

    Hard Skills
    • Write Javascript
    • Write CSS and HTML
    • Understand jQuery

    This job is not for you if you:
    • Don't know/understand Javascript
    • Don't like working with customers

    This job is for you if:
    • You can write custom javascript
    • You like working on multiple projects
    • Enjoy working on client specs
    • You enjoy working on teams
    • You are independent, you get things done, and are reliable

    • 5 days ago
    • Digioh LLC

    Site Reliability Engineer - Ruby on Rails Developer (Remote)

    Quimbee is growing! We’re looking to add a new full-time member to our core team. This position is 100% remote (U.S. only). All you need is an internet connection and a quiet place to work.

    We prefer a small and highly effective engineering team, so every new team member is vital to the success of the company.

    Who We’re Looking For

    We are looking for our first site-reliability engineer (SRE). As our SRE, you must have strong experience with Ruby on Rails based applications. Ideally, you're an experienced Ruby on Rails developer with a passion for operations tasks. 

    Your focus will be on improving our deployment practices, maintaining, troubleshooting, documenting, and improving the systems that keep our Heroku hosted system running securely and smoothly with the least downtime possible. Eventually, we might also consider alternative hosting platforms in the future, and we expect you to help with that too. There will be a lot of monitoring, alerting, and prioritizing what is worth our attention and what's not. You're expected to investigate and mitigate single points of failure, performance bottlenecks, slow SQL queries, errors, or any other identified issues trying to solve them yourself or with the help of the other developers in the team.

    You'll have the opportunity to help us define and shape processes, tools, and best practices in the context of our platform. You'll work closely with our team of developers to determine the current state of our platform as well as defining the future of it. Strong candidates will bring strong engineering and operations acumen, combined with the ability to move fast (and fix things).

    We're looking for collaborative, detail-oriented people who are ready for a challenge. In this role, you'll be responsible for working on the critical task of ensuring our backend systems are rock solid and scalable.

    You’ll join a small, 100% remote tech team. Your voice will be heard when we need to make new technical decisions as our product grows. We expect you to go beyond coding to give input on the product roadmap, design, and architecture.

    We look for:
    • A Ruby developer. You have deep software engineering experience and are comfortable writing code in Ruby as well as at least one other programming language.
    • A DevOps advocate. You believe in the benefits of immutable infrastructure and understand what it takes to implement it from the operating-system level up to datacenter deployments.
    • A data-driven engineer. You know the difference between an MTTR and MTTD and have the skills necessary to optimize them.
    • A great process and code debugger. You feel comfortable leading robust and thorough root cause analysis (RCA) sessions to attack problems at their core and ensure they don’t recur.
    • A self-starter. You take responsibility for projects from idea to completion, proactively seeking assistance as needed while guiding the work to successful outcomes.
    • A versatile engineer. You know what you don’t know and feel comfortable learning new skills. You’re not ashamed of recognizing mistakes and take measures to avoid falling again.
    • A team player. You share code ownership as much as possible. You don't mind fixing other people’s code or stepping in to help a teammate.
    • A minimalist. You believe a new feature should be built only when the evidence supports it. You’re willing to push back when you believe this rule is being ignored or violated.
    • A great communicator. You communicate your ideas, feedback, and criticism thoroughly, clearly, and courteously. You believe there’s no such thing as over-explaining or over-clarifying because that’s how miscommunication is avoided.
    • A business-minded engineer. You have a deep understanding of the importance of building maintainable, efficient, clean code while balancing that with the urgency of the business needs.

    Task Examples


    Working with us, you could be asked to (solo or as part of a team):
    • Create and maintain documentation about our platform and all the third-party services it depends on, defining a plan of development for failover mechanisms to improve our platform's resilience.
    • Investigate issues reported by our automated systems or our customer support or QA teams, determine impact and root cause, then prioritize and document them, and solve them yourself when possible or sync with our devs team to solve it.
    • Streamline our deployment process so that deployments are as smooth as possible both for our users as well as for our teams, considering the possibility of having to rollback.
    • Educate engineers throughout the company on how to ensure their projects meet our reliability, performance, and security requirements.
    • Reduce the server-side and front-end latency of our application to deliver a lightning-fast user experience.
    • Optimize our hosting bill by increasing throughput and resource efficiency, while planning capacity for the next two years of growth.
    • Determine and configure a core set of metrics and alerts to make sure our apps and servers are running smoothly and that we can react fast if something bad happens.
    • Develop and maintain performance and load tests.
    • Possible on-call responsibilities.
    Requirements
    • Experience hosting apps in Heroku, monitoring, and scaling them up/down
    • B.S. computer science or related field
    • 5+ years of software-engineering experience
    • 2+ years of site-reliability engineering (or similar) experience
    • 1+ years of direct Ruby on Rails experience
    • Strong experience profiling and optimizing applications for speed and memory consumption
    • Strong knowledge of SQL in general and PostgreSQL in particular
    • Experience with at least one programming language other than Ruby and JS
    • Extensive Git (or similar) experience solving complex merging conflicts
    • Know how the web works under the hood: TCP, HTTP, DNS, IP, caches, etc.
    • Native fluency in English
    • U.S. based

    Preferred Qualifications

    • Hosting apps in AWS or similar, monitoring, and scaling them up/down
    • Experience working on a SaaS application or with subscription-based businesses generally
    • Experience contributing to Open Source
    • Experience working on a remote team

    What We Offer

    • Join a small team who loves what they do.
    • 100% remote work for unlimited flexibility.
    • A competitive salary.
    • Untracked paid time off and sick leave.
    • Healthcare coverage (including dental) for you and your family.
    • 401(k) with 3% company matching.
    • 1 week ago
    • Quimbee

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    WordPress Lead Developer - 65k Salary Yearly.

    We are paying 65k a year for this position as a starting salary.

    Our products serve an amazing community of business owners that make a living using our products. You’ll be our number one authority to keeping products up to date, including maintaining, bug fixing, dealing with issues via GitHub that need to be solved, and developing new theme and plugin concepts working closely with our product manager.

    A bit about us, Astoundify launched back in 2013 with our first product, and we already have thousands of happy, paying, marvelous customers. We’re also growing month by month, which means we have lots of customers using our products and that means there’s quite a bit of problem solving to keep everything running smoothly. The great thing is, you’re a great problem solver and understand how to debug and fix issues that arise and work great with other developers and product managers.

    About This Role:
    This role will cover WordPress development for our products from basic bug fixes using PHP, JS, CSS to advanced product development using Gutenberg blocks and our new frontend WooCommerce editor which uses React.js and everything in between. On a day-to-day basis, you would be responsible for maintaining our products (keeping in mind that each of our repositories have development and release instructions for easy adoption for another maintainer.) to helping bring new products to life that have been designed and frontend developed.

    You will be happy to know that because we’re a tech company we use great customer support and company management tools such as GitHub, Helpscout, Slack, Dropbox, Trello and the like, and you should be familiar with those. Basic customer service experience is essential. We expect you to come with excellent communication skills backed by good generalist WordPress development experience.

    We Are: 
    • A culture of creatively minded, hard working people who are excited about Astoundify and being part of its growth and success.
    • Flexible working conditions – work where you want to work.
    • We provide access to a company computer (MacBook) and any other equipment you may need to complete your day to day tasks.
    • A fast paced and growing environment where everyone has regular interaction with teammates from all over the world.

    What We Offer:
    • Competitive salary, starting salary of 65k year.
    • 21 Days of paid vacation.
    • Paid parental leave.
    • Flexible schedule.
    • Equipment budget.
    • Conference and continued education budget, attending events by Envato, PressNomics, WordCamp US/EU.

    Who Should Apply?
    We care strongly about diversity at Astoundify, and welcome candidates of all variety, and from all backgrounds. If you think you have the skills and experience needed for this role then we’d like to hear from you.

    Whats Next?
    If you think this is the job for you, we’d love to hear from you. Just apply for this job using the form located on our website, include a resume and cover letter and let us know what the strangest tech problem you have ever had to solve was. Good luck!

    • 1 week ago
    • Astoundify

    Backend Engineer

    What would I do at Litmus?

    We're looking for engineers to help expand our product line, improve our existing products and help build the next generation of Litmus tools.

    Our backend team builds some of Litmus’ core products like Email Previews and Email Analytics.  We expose these as services to customers both inside and outside Litmus.

    A typical day for one of our backend engineers would include:

    • Collaborating within our team by participating in scrum activities, regularly checking in with your mentor, attending weekly team meetings, and reviewing pull requests
    • Writing and refactoring code in one of our backend applications, updating internal and external micro services to expose functionality to internal and external engineers, and wrapping all that work up inside Git.
    • Our system is 75% C# and .NET and 25% whatever we need to get the job done including Android / Java / iOS / Xamarain / AppleScript.  On any given day our engineers might need to hop into any of these platforms to complete their work.
    • Working with our Product team to understand product and marketing goals, and work out a good path to implementing them.
    • Working with customer support to investigate and fix bugs.

    What is Litmus looking for in a candidate?

    • You have 1-3 years experience working in C#, Java or a similar object oriented language.  We don’t expect you to have experience with everything in our stack - just a willingness to learn and develop your skill set.
    • You have good communication skills. As a distributed team, it’s important that we're able to understand each other, through text or the spoken word, and talk at the appropriate level of abstraction. You communicate clearly and with empathy.   You’re comfortable discussing refactoring options with a developer or working support to solve a customer issue.
    • You write clean, thoughtful code.  You aspire to do things the right way.  You understand it's not only important that something "works".  You value readable, testable code above clever hacks. You're not just writing code for you but for your team.
    • You are eager to collaborate, learn and teach. Our Engineering team is friendly and supportive of each other. We look for opportunities to learn from each other’s experiences.

    Why should I choose Litmus?

    We offer everything you'd expect from a financially successful and profitable startup, and we've been going strong for ten years.

    • Great salary and stock options, comprehensive health care benefits, and a generous retirement plan match.
    • 28 days of paid vacation—that’s on top of team retreats and public holidays.
    • Remote-friendly culture. No matter where you are, you'll feel connected to the team. Over half of our employees work remotely.  Your work experience is just as exciting, entertaining, and engaging wherever you choose to work from.
    • Family friendly. Flexible schedules along with generous maternity and paternity policies.
    • Fantastic professional training to keep your skills sharp.
    • The best tools and technology money can buy. Top of the line hardware, software, and whatever else you need to be awesome.

    It’s the company you keep. The people at Litmus are truly amazing, each in their own way. With outstanding profitable growth and the trust of more than 250,000 marketers you know you’re part of a winning team.
    • 1 week ago
    • Litmus

    Customer Support Manager

    Who is Aiva?

    Aiva is a lead conversion platform for real estate agents. We combine technology with best practices for online lead conversion to help real estate professionals get the most out of their online leads.

    Check out what we do --> https://youtu.be/lkwGx9UzBeI

    What does the job entail?

    As a Customer Support Manager (Remote) at Aiva, you will be the front line of our business and support the entire customer lifecycle from on-boarding new customers, educating existing customers on best practices, helping customers with troubleshoot issues, and making sure that our customers are actively engaged and successful in achieving their goals using our platform.

    Who is the ideal candidate?

    • Is eager to work in an entrepreneurial environment and help drive innovation
    • Enjoys documenting processes and checklists to deliver a consistently high level of support experience
    • Is extremely detail oriented and needs to triple check everything to eliminate any chance of human error
    • Has a skeptical eye of the status quo and is continuously finding ways to improve repeated tasks and processes
    • Loves educating customers about various product features and is eager to help customers succeed
    • Can be very patient with and empathetic to customer needs, and can maintain professional composure in difficult situations

    Your Qualifications:

    • have a working understanding of how APIs work and web applications connect with each other
    • Has a strong command of professional written english and can communicate effectively with clients across North America
    • Has experience supporting SaaS (software as a service) based products via email, chat, and/or phone to customers in the United States and Canada
    • Experience recording tutorials, “how to” videos, and screencasts to help educate customers
    • Experience with a help desk system like Zendesk, Freshdesk, Help Scout, or any other ticketing system
    • Experience with a live chat system like Intercom, Zopim, Olark, Live Chat
    • Nice to have - experience working in Customer Relationship Management (CRM) and/or residential real estate
    • Nice to have - some coding experience and/or working knowledge of how APIs work

    Your Responsibilities:

    • Prioritize, manage, and resolve inbound customer support inquiries via chat, email, and phone
    • Write and maintain external knowledge base articles to allow our customers to help themselves
    • Write and maintain internal knowledge base to allow other team members save time when solving common customer support inquiries
    • Create educational content such as videos and screencasts to help inform customers about new product features and updates
    • Consistently deliver a high level of customer satisfaction across a variety of different channels
    • Keep an eye out for common customer pain points and complaints, and work with our product and sales teams to find sustainable solutions

    What makes Aiva a great place to work?

    • Our team is entrepreneurial, intelligent, and endlessly curious in our pursuit of building a product that positively impacts the lives and businesses of our clients
    • Our culture is centered around learning and experimenting
    • We value efficient team structures: no pointless meetings!
    • Competitive salary, health/dental/vision insurance, 401k with matching, unlimited vacation!

    • 1 week ago
    • Hire Aiva

    Customer Support Agent (APAC)

    We’re looking for a Customer Support Agent who will help us handle the never-ending influx of user questions and suggestions. Candidates from the Asia-Pacific region will be heavily favored, but others can apply as well.

    Prior experience in support isn't a requirement but is definitely welcome. Basic tech skills are expected. We'll assume you know your way around browser developer tools and have a rough idea on how APIs work.
    __________

    Annual salary starts at EUR 43,000

    You can work from anywhere in the Asia-Pacific region.
    __________

    All it takes to apply is answering a short skills test at https://apply.hundred5.com/6J70Z01VE1K568MBZ5. 
    Free Toggl t-shirt for those who do well on the test!
    __________

    Insanely simple time tracking, Toggl kills timesheets. It’s the best time tracking system for small businesses and freelancers. A simple online timer with powerful reports and team management features. Syncs with iOS & Android app and integrates with close to 100 other tools.

    • 1 week ago
    • Toggl

    Software Engineer - Terraform Open Source

    HashiCorp builds devops tools for modern applications. We build open source tools, and enterprise products on top of them. The HashiCorp suite empowers organizations to provision hybrid cloud infrastructure, secure secrets across distributed applications, and run dynamic resources.

    At HashiCorp, we value collaboration and communication skills, both among internal teams and in how we interact with our users. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

    Engineering at HashiCorp is largely a remote team. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence and autonomy.

    HashiCorp’s Terraform is an open source project that enables you to safely and predictably create, change, and improve production infrastructure via the CLI. Terraform codifies APIs into declarative configuration files that can be shared amongst team members, treated as code, edited, reviewed, and versioned.

    Terraform Providers are the plugins written in Go that implement Terraform resources and data sources, bridging cloud APIs with Terraform's declarative configuration language. Providers are complex, and to ensure the success of our Provider developers, we create tools, APIs, and documentation to make high-quality Provider development and maintenance easier.

    We want you to contribute to development and maintenance of Terraform Providers in tight collaboration with the large and growing Terraform community, utilizing operations and engineering skills to work across a diverse set of infrastructure providers.

    In this role, you can expect to:

    • Support integrations with new and existing infrastructure providers
    • Help support open source contributors, new and seasoned, with supportive and constructive code review, documentation improvements, and workflow changes
    • Advocate and support improvements to Terraform APIs and core to improve development and integration of providers
    • Work on issues and improvements in Terraform Providers critical to the success of HashiCorp customers and the broader community

    You may be a good fit for our team if you have some combination of:

    • Comfort with Go
    • Experience with customer support or OSS community support (to help interface with the Terraform community)
    • Interest in infrastructure management concepts and ecosystem
    • Some experience with Terraform

    HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      • 1 week ago
      • HashiCorp

      Customer Success Engineer

      We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. That means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations. You will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.

      This is a full-time, permanent role. 

      On a day-to-day basis you will:
      • Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products.

      • Advise customers on how Raisely meets their technical requirements, from data handling to integrations

      • Working with our product engineers to make Raisely easier to use, and build on

      • Communicate with customers over email, phone screencasts and video calls

      • Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.

      • Be a vocal advocate for our customers, bringing their feedback right into our product direction.

      • Strategise and make data-driven decisions to make our products better, and our customers love them more – from our onboarding through to ongoing check ins.

      • Own our support content, making it the go-to resource for our customers

      Improve anything. Your job description doesn’t end with these bullet points.

      REQUIREMENTS

      About you
      • You’re deeply technical. You throw away the manual and figure things out for yourself. You know HTML, CSS, basic JavaScript or React and understand how computers talk.

      • You’re a go-getter, you thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.

      • You’re a superb communicator – written and verbal. You’re fluent in English with an engaging, conversational and disarming tone.

      • You’re patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations

      • You’re not comfortable with the status quo. You’re not in this for a quick dollar, you think the world needs to be better and that technology will get us there.

      To do this role well we do need the following

      • A sound understanding of HTML, CSS and JavaScript to help customise people’s website. Juniors are welcome.

      • Ability to work at least 5 hours a day within GMT+10/AEST (most of our customers are there currently).

      • Fluent written and spoken English

      • Appropriate permission to work where you live (we can’t sponsor work visas) 

      BENEFITS


      We hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:

      💻 Technology – We’ll get you an Apple laptop and screen when you start up.

      💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$73,000 - $80,000 a year (including super for Australian employees).

      ✈️ Retreats – Every year we fly you somewhere pretty (generally in Australia) for our company retreats.

      🗺 Annual Leave – Everyone gets 4 weeks paid leave plus generous sick and compassionate leave.

      🌴 Work remotely – We’re a remote-first company, you should work wherever you’re happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town.

      You’ve got this far! 

      We really want to hear from you. Our application process consists of an interview and assessment task, but to kick off please complete the following application form.
      • 1 week ago
      • Raisely

      Customer Success Engineer

      We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. That means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations. You will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.

      This is a full-time, permanent role. 

      On a day-to-day basis you will:
      • Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products.

      • Advise customers on how Raisely meets their technical requirements, from data handling to integrations

      • Working with our product engineers to make Raisely easier to use, and build on

      • Communicate with customers over email, phone screencasts and video calls

      • Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.

      • Be a vocal advocate for our customers, bringing their feedback right into our product direction.

      • Strategise and make data-driven decisions to make our products better, and our customers love them more – from our onboarding through to ongoing check ins.

      • Own our support content, making it the go-to resource for our customers

      Improve anything. Your job description doesn’t end with these bullet points.

      REQUIREMENTS

      About you
      • You’re deeply technical. You throw away the manual and figure things out for yourself. You know HTML, CSS, basic JavaScript or React and understand how computers talk.

      • You’re a go-getter, you thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.

      • You’re a superb communicator – written and verbal. You’re fluent in English with an engaging, conversational and disarming tone.

      • You’re patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations

      • You’re not comfortable with the status quo. You’re not in this for a quick dollar, you think the world needs to be better and that technology will get us there.

      To do this role well we do need the following

      • A sound understanding of HTML, CSS and JavaScript to help customise people’s website. Juniors are welcome.

      • Ability to work at least 5 hours a day within GMT+10/AEST (most of our customers are there currently).

      • Fluent written and spoken English

      • Appropriate permission to work where you live (we can’t sponsor work visas) 

      BENEFITS


      We hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:

      💻 Technology – We’ll get you an Apple laptop and screen when you start up.

      💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$73,000 - $80,000 a year (including super for Australian employees).

      ✈️ Retreats – Every year we fly you somewhere pretty (generally in Australia) for our company retreats.

      🗺 Annual Leave – Everyone gets 4 weeks paid leave plus generous sick and compassionate leave.

      🌴 Work remotely – We’re a remote-first company, you should work wherever you’re happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town.

      You’ve got this far! 

      We really want to hear from you. Our application process consists of an interview and assessment task, but to kick off please complete the following application form.
      • 2 weeks ago
      • Raisely

      Senior PHP Engineer

      SkyVerge is looking for a talented full-stack senior PHP engineer to join our team and help build our portfolio of WordPress plugins for WooCommerce. You'll write code that helps power mission-critical tools for millions of online stores.

      The Role
      You’ll focus on building new features and maintaining existing code, while also helping with code reviews and customer support. With over 60 different plugins, there’s a wide variety of work. You might spend time on some complicated frontend interactions using JS, then switch focus to working with a tricky external REST API for a while, and later work on adding unit/acceptance tests to our framework code.

      You’ll have the opportunity to really dive into a problem and understand it before crafting a well-engineered, high quality solution. We believe the best work happens when given lots of uninterrupted time to think and code.

      Our plugins are built on top of WordPress and designed to work with WooCommerce, so we use PHP 5.3+ (moving soon to PHP 5.6 minimum) and we write all new JS in ES6. We follow a superset of the WordPress coding standards and actively invest in tooling & testing to improve both the quality of our products and the happiness of our team building them.

      We work primarily through GitHub and Slack, so you should be able clearly express your ideas via comments and messages. All new code is tested and peer-reviewed, so you’ll be able to both learn from the rest of the team and share your knowledge.

      As one of our senior engineers, the team will look to you for advice and direction. You’ll help shape our best practices, decide on libraries & tooling, and refactor older or underperforming parts of the codebase. You’ll also be responsible for moving your projects forward, communicating your progress and milestones with others, and clearly documenting your work.

      Here are some things you may do on a given day:

      • Research and write a pitch to refactor the data model for our shipping extension

      • Refactor an underperforming class after profiling it in your local environment

      • Troubleshoot an issue with our Memberships plugin by deep-diving into the content restriction class

      • Analyze a slow SQL query and suggest ways to improve it

      • Construct a detailed, multi-step data migration to move data from a custom post type to a custom table, write unit tests for it, and manually user test / QA it.

      • Review a pull request from another team member for readability, maintainability, and adherence to standards, and provide suggested improvements

      • Review new API documentation for one of our integration plugins and draft a story to upgrade to it

      On the first day you will:

      • Meet your team and get familiar with how we work

      • Setup your local environment and tooling

      • Commit a small tweak to a plugin and open a pull request for peer review

      In the first week you will:

      • Develop, QA, review, and ship a small feature improvement

      • Participate in code review for a teammate’s code

      • Help a team member with fixing a bug

      In the first month you will:

      • Work closely with the product team to ship a large feature

      • Participate in your first support rotation week and help our support team with escalated issues

      • Handle deploying a set of plugin releases using our internal tools

      • Publish a retrospective on your first large project to share successes & planned improvements for the next project

      You
      You love solving engineering challenges in the most pragmatic way possible. You write code that's clear, readable, and standards-compliant. More importantly, you keep the end user in mind and love getting feedback from customers to help improve our products.

      Finally, you can’t wait to join a small team that loves their work as much as you do, affords the opportunity to work on challenging & interesting projects, continuously learn and improve, and constantly ship your work. You’re an excellent writer and can communicate effectively whether drafting up a bug report, chatting in Slack, editing a wiki page, or drafting a retrospective. You know that code is about communication and explaining your thought process clearly goes hand-in-hand.

      Our team is fully-remote and we communicate primarily through Slack, Clubhouse, Google Docs, Basecamp, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.

      As a remote team, we believe that regular meetups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about what those are like? Check out our recap of our last team retreat (SkyTrip), which brought the entire team out to Lake Tahoe, California for a week. It’s a plus if you think (like we do) that bears are absolutely the coolest animals in the forest.

      This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with commits, issues closed, and wiki edits.

      Process
      After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 45 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.

      The most qualified candidates will then be invited to complete a short one-day research project. If this goes well, we’ll invite you to the final stage of our evaluation process: the trial project. During this 1-2 week period, you’ll work closely with our team as a paid contractor to develop & ship a small feature. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the project, if all goes well, you’ll be offered a permanent position. 🙂

      Benefits
      Here are some benefits we're happy to offer to our team members:

      • Competitive salary
      • Annual incentive for meeting team and company goals
      • 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)
      • Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)
      • 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)
      • Up to 8 weeks paid parental leave for new mothers and fathers
      • Work flexible hours from anywhere that has a reliable internet connection
      • Tools (hardware/software) to help you be productive
      • Allowance for professional growth (books, courses, conferences)
      • Home office or co-working allowance
      • A Kindle to help you keep learning

      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

      Please apply directly through the link below. Applications accepted through February 15th.
      • 2 weeks ago
      • SkyVerge
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