3 : remote jobs for you

Customer Success Engineer - 100% Remote - United Kingdom

If you get excited at the mere thought of helping customers use new technology to help speed their SDLC so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Success Engineers (CSE) to collaborate with our customers to ensure they continuously see value across the Nexus platform. What You Will Do
  • Our customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff. In this role, you will:
  • Coach and educate a set of customers on the implementation and usage of best practices to ensure smooth onboarding, faster adoption, increased footprint, etc.
  • Derive and define methodologies as well as common pitfalls through customer meetings (remote & on-site), data analysis, and customer interviews
  • Engage in one-to-one and one-to-many customer outreach with the goal of educating customers, understanding their implementation status and defining/documenting how we can close any “customer success gap.”
  • Share field insights with your CSE peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.
  • Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them.
  • Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.
  • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
  • If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for.  And while there will be some days of mostly screen-time, this is a customer-facing role.
  • Travel is likely to be around 35-45%.
Experience and skills desired:
  • Deep familiarity with tooling used in the SDLC including: source code version control systems (e.g., git, subversion, cvs, etc.), modern build tools (e.g., Jenkins, continuous integration systems), package managers (e.g., Maven, Gradle, Nuget, NPM, etc.), continuous delivery technologies (e.g., Puppet, Chef, Udeploy, etc.)
  • The ability to work with such tooling to integrate Sonatype's specific solutions into customers' application lifecycles is required.
  • Excellent troubleshooting and analytical skills
  • Well-honed project management and organizational skills
  • Prior development expertise and experience with tools such as Hudson/Jenkins (CI Servers) and Eclipse / other IDEs is desirable.
  • Experience working in the cross-functional role alongside Engineering and Sales organizations is a plus.
  • Experience with application security and licensing and helping build processes around both are desirable
  • 1 week ago
  • Sonatype

Senior Technical Support Engineer - CAN/UK/USA - 100% Remote

The Senior Technical Support Engineer will be responsible for providing in-depth technical support on a regional basis (based on which country they reside in). You will work with other support and engineering team members to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts. And you will probably even write some code. We strive for and has achieved extraordinary customer support. The highly technical nature of our products requires a much higher level of experience and expertise from the support than you would typically find most organizations.  In fact, the current support team members all have development and/or quality engineering backgrounds.  They thrive on the challenge of solving a variety of technical problems at the application, operating system, and network levels. The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. Every day there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot of satisfaction with learning new tools and technologies. You are not going to get bored in this role! Required Experiences & Skills
  • Strong technical troubleshooting and problem-solving skills
  • Deep understanding of operating systems (Linux, Windows, OSX, etc.)
  • Knowledge of Networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
  • Java thread and heap dump analysis ability   
  • Java and/or other software development experience (the position doesn't require writing code, but it requires reading and understanding code)
  • Strong written and oral communication skills
  • Legally authorized to work (without sponsorship) in Canada, the United Kingdom, or the United States of America and are currently residing in the corresponding country.

Desired Experiences & Skills

  • Experience with continuous integration systems such as Jenkins and Bamboo is a plus
  • Experience with build tools such as Ant, Maven, npm, NuGet etc. is a plus
  • Prior experience with Sonatype's products is a plus
  • 5 months ago
  • Sonatype

Full-Stack Java Software Engineer - 100% Remote (Canada/UK/USA)

Sonatype’s mission is to enable organizations to better manage their software supply chain.  We offer a series of products and services including the Nexus Repository Manager and Nexus Lifecycle Manager. We are a remote and talented product development group and we work in small autonomous teams to create high-quality products. Thousands of organizations and millions of developers use our software. If you have a passion for challenging problems, software craftsmanship and having an impact, then Sonatype is the right place for you.  Required Experience & Skills

  • Strong software engineering foundation and experience.  
  • Strong development experience with the Java stack.
  • Experience building dynamic JavaScript-based web applications.
  • Effective communicator and collaborator; a great team player.
  • Have a strong bias for making things happen.
  • Experience working in an environment leveraging remote communication and collaboration tools (e.g. HipChat, Slack, video conferencing, wikis, Github, etc).
  • Legally authorized to work (without sponsorship) in Canada, the United Kingdom, or the United States of America and are currently residing in the corresponding country.

Desired Experience & Skills

  • Experience or knowledge of other programming languages and ecosystems is a major plus as it is relevant to the domain of our products and services (Maven, C/C++, Ruby, Python, PyPI, Node.js, npm, .NET, NuGet, etc.).
  • Knowledge and experience of continuous delivery, including automated testing of various layers, containerization, automation of infrastructure provisioning and deployment, etc.
  • Knowledge and experience of relational and non-relational databases.
  • Experience developing applications deployed in Amazon Web Services.
  • Experience in an Agile development environment.
  • Experience working in a remote environment.
  • 7 months ago
  • Sonatype
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