21 : remote jobs for you

Customer Support Representative

What we need:
Logikcull is looking for an enthusiastic, empathetic and positive individual to drive customer satisfaction and adoption at the cutting edge of legal technology! Technical Support Advisors are the first point of contact for Logikcull’s customers, and responsible for driving results through passionate customer care. Ideal candidates are excited about using the latest in technology to solve problems, relentlessly curious, and unafraid to be constantly asking “why?”.
We are looking for someone willing and able to spend their first 2-3 months in San Francisco, California to complete onboarding. This time at Logikcull’s headquarters will help with your understanding of our product, as well as our fabulous team!  After completing onboarding this position will permanently work from home from 5am - 1pm PST 

What you'll be doing:

  • You are the face and voice of Logikcull, and work on the front lines of customer experience
  • Correspond with customers via chat, phone, and email
  • Work alongside our Customer Success team to empower customers, helping them fully realize the value of our technology
  • Have a “first principles” understanding of how electronic discovery data is managed, from which you can creatively problem solve with our user interface with the Engineering, Product Management and Sales teams to advocate internally for users
  • Adopt additional responsibilities including QA of new product features, ticketing maintenance, and upkeep in Salesforce, as well as success-related project work and cross-functional opportunities within Logikcull.
  • You’re excited to grow professionally with a fast-paced bay area tech startup, taking on additional responsibilities and projects as needed

What we need from you:

  • BA/BS or equivalent experience.
  • Highly empathetic, energetic, and passionate about solving problems!
  • Experience interfacing with customers in a fast-paced and high-pressure environment
  • Superior attention to detail, a little bit of OCD goes a long way!
  • Solid understanding of SaaS methodology
  • Strong organizational and analytical skills, and ability to think on your feet
  • Adept at managing multiple tasks simultaneously, and excellent self-management skills
  • Familiarity with the American legal system, legal technology, or electronic discovery industry a huge plus
  • Experience with platforms such as Salesforce Service Cloud, Intercom, Jira, and Excel
  • Ability to work 5am - 1pm PST from home office
  • 17 hours ago
  • Logikcull

Front End Web Developer

The Culture
KBMax is a rapidly expanding CPQ & 3D software & services company based in Austin, TX with technology centers in Portland, Oregon and Parma, Italy. Our product configurators automate the design and quote process for custom products, and our interactive 3D products help raise conversion rates for E-Commerce companies around the world.

Our virtual office model requires professionals who understand communication, accountability, and teamwork. We succeed because our people are responsible to each other and care about the company. This entrepreneurial attitude is important to our culture and is built into compensation packages for appropriate employees.

Our employees are at their best when happy and rested.  Four weeks paid vacation is standard for new hires with flexible scheduling for personal and sick days.

The Position
As a KBMax front-end developer, you will utilize your mastery of HTML, CSS, and Typescript to engineer the front-end of our next generation cloud-based configurator platform.  You will utilize modern SPA frameworks and responsive design to develop new and creative user experiences. Your work will be prominently displayed on the websites of some of the biggest brands in the world.

You will be flexible and adaptive in your work, and have a strong and persistent desire to learn.  As you become comfortable at KBMax, you will be encouraged to grow and expand your horizons. We are at the cutting edge of many technologies to expand your horizons including 3D (WebGL & CAD API’s), Enterprise Software Integration (Salesforce.com, ERP), Cloud Architecture, Databases & ElasticSearch.

You will be comfortable talking to customers, demoing your work in front of small audiences, and speak fluent English.  Communication is paramount at KBMax.

Please be prepared to present a strong portfolio of work during the interview process.

Responsibilities
-Architect, develop, maintain and test our next generation cloud configurator platform
-Collaborate with a small team of developers in a fast-paced agile environment
-Engage with KBMax engineers and customers for feedback, feature requests, and solutions

Required Qualifications
-BA/BS or equivalent experience
-Languages:  HTML, CSS, Javascript, SASS, Typescript, SPA frameworks

Extra Points for Experience in:
-C# and ASP.NET Core
-3D Development using WebGL
-Enterprise Software Integration (CRM, ERP)
-TSQL
-Azure stack
-Visual Rule Languages

Interested parties please send resumes and highlight matching qualifications to jobs@kbmax.com. Please include expected salary ranges. Outsourcing development companies and non-US work eligible applicants need not apply.
  • 5 days ago
  • KBMax

Ruby/Rails Developer

You are a Ruby/Rails developer that is passionate about clean, maintainable, and well-tested code. You’re a motivated self-starter that will take ownership of your work. You’re focused and exceptional at what you do, and don’t consider yourself a “full stack” developer. You have an exceptional attention to detail, and are comfortable reviewing pull requests and working with other developers. You’ll work with our existing development team to add features and upgrade an existing app.

We are a vocabulary learning company, whose products are used in schools all over the world. We’re looking for a senior developer to help us upgrade our large, monolith Rails app. Our ideal candidate is in the Portland area, and able to work at our Beaverton office. However, we’re open to a remote position for the right candidate.

Requirements:

  • At least 3 years of applicable Ruby/Rails experience.
  • A history of developing and supporting actual Ruby on Rails applications in production with a large user base.
  • Experience with Rspec and Capybara testing.
  • Familiarity with MySQL, including advanced querying and performance profiling.
  • An understanding of background jobs, including Redis, Resque, and Sidekiq.
  • Familiarity with Git, Github, Codeship, Codeclimate, and Sentry
  • JavaScript/CoffeeScript skills (including ES6, Webpack, and React)
  • An understanding of integrating with third-party services and API’s (we use Mandrill, Intercom, Salesforce, and Freshdesk, and many more).

Benefits:

  • Up to 100% of healthcare.
  • Up to 100% of dental.
  • $240 annual book stipend.
  • $1500 annual match for charitable contributions.
  • $1200 annual education stipend.
  • Apple Macbook Pro.
  • 2 weeks paid vacation + holidays + birthdays.

Interested? We’d love to meet you. Please introduce yourself to developer@membean.com by providing Ruby/Rails code samples. We’ll provide a brief assignment during the interview process. Please note that we won't be responding to any inquiries until at least February 10, 2019, so please be patient with us.
  • 5 days ago
  • Membean

Release Manager (Ruby/Python/React) - Small Team - 100% Remote, Flexible Hours

Analytics Fire builds custom software for the solar power industry. We’re looking for a collaborative but hands-on Release Manager to help us scale our execution to support additional new high-tech sectors.

Analytics Fire is a deeply technical engineering organization. Most of us are software engineers and spend the majority of our time on heads down engineering activities like coding. Our goal in creating this position is to expand our small client-facing team with a unique person that has both the personality and the technical skillset to help guide software releases through planning, development, deployment, release, and DevOps processes.

This position is similar to that of a technical Program Manager, but you will be much more involved in the technical details and hurdles around software deployments and releases than a traditional Project Manager would be. Our ideal candidate is a current or former Software Engineer, DevOps Engineer, or Site Reliability Engineer that is willing to be trained in formal Program Management processes (or has already been trained in formal Program Management processes).

As a small company, Analytics Fire is able to tailor roles around the strengths of our individual team members. We will tailor this role to your specific technical background. However, it is a hard requirement that you are able to support the following 3 types of responsibilities:

  • (a) Represent Analytics Fire software engineering teams in client-facing interactions (clarifying requirements, negotiating technical approaches, reporting on status, etc).
  • (b) Technical writing responsibilities such as documenting requirements, project plans, system architecture, etc.
  • (c) Making meaningful contributions to the execution of complex software projects.

For reference, here is a list of some technologies we are currently actively using on a day-to-day basis:
  • JavaScript: React / Angular / Typescript / GraphQL
  • Back-end: Ruby / Python / Node
  • Embedded (IoT): C, Embedded Linux, MQTT
  • Embedded (robotics): C/C++, ROS
  • Modern software techniques: RESTful APIs, SOA, PaaS, etc
  • Agile collaboration and DevOps tools: Github, Trello, Slack, Chef, Ansible, Docker, Vagrant, etc
  • Other technologies we are currently building with: AWS, GCP, TensorFlow, OpenCV, Yocto, Salesforce platform, iOS, ARKit

Description of responsibilities:

  • Develop and maintain well-coordinated relationships with key internal and client-side stakeholders to help drive decision making around production software releases and DevOps.
  • Participate in collaborative planning discussions and technical decision making early in the project lifecycle to ensure that key decisions are made with reliability, testability, and DevOps in mind.
  • Monitor and oversee coordination, integration, flow of development, testing, and deployment around multiple parallel projects and threads of engineering execution.
  • Drive planning and delivery of high quality software releases:
  • Manage change control process during releases
  • Continuously improve company release processes
  • Proactively identify and mitigate risks and remove obstacles to releases
  • Personally plan and participate in software release activities. Advise and support the team so that they can take on less critical releases on a day-to-day basis.
  • Continually integrate the QA team and testing engineers into both the requirements gathering and software development processes and report status to clients on a very frequent basis.

  • This is a remote position but is only open to candidates living in the US or Canada. (Note: we may be open to US or Canadian citizens living abroad in US-overlapping time zones on a case by case basis.) We’re flexible about location and hours. We’re a really great match for candidate who wants to work hard on interesting projects, while also having flexibility around time and geography.

    Skills & Requirements

    “Must have” requirements:
    • Soft skills necessary to develop and maintain well-coordinated relationships with key internal and client-side stakeholders to help drive decision making around production software releases and DevOps.
    • 3+ years hands experience as a full stack Software Engineer, DevOps Engineer, or Site Reliability Engineer, ideally within a commercial startup environment.
    • Familiarity with current modern best practices around software development, data engineering, and DevOps
    • Ability and willingness to familiarize yourself with the specific technical stacks that we use.
    • Superior organization and detail orientation.
    • Excellent written and verbal communication skills.
    • Willingness to design, document, and evangelize new engineering processes to meet evolving organizational requirements.

    “Nice to have” requirements:
    • Hands-on technical experience writing code in Ruby, Python, or JavaScript
    • Previous experience as a technical Program Manager.

      • 6 days ago
      • Analytics Fire

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      Sales Development Representative

      TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is to make eCommerce easier for everyone.

      Our core values
      • We do the right thing for our customers.
      • We're a team, built on trust.
      • We're proud to be remote.
      • We're in control of our own destiny.

      TaxJar’s remote-only team of 60 people is growing fast. We’re currently looking for a Sales Development Representative (SDR) who wants to make a difference on a growing, experienced team of entrepreneurs.
      We are looking for a someone who is fanatical about helping businesses succeed while working across other functions of the organization to ensure an exceptional customer experience and drive revenue. Ensuring the happiness of our customers is everything to us.

      The right candidate will be someone who enjoys speaking with people, has great organizational and communication skills, and is a team player who can work well across marketing, sales, and customer success.

      AS A SALES DEVELOPMENT REPRESENTATIVE YOU WILL
      • Assist with supporting TaxJar’s marketplace eCommerce customers evaluating our TaxJar Basic solution
      • Qualify opportunities and Help build the pipeline for TaxJar Plus
      • Learn, collaborate and have fun on a daily basis!
      • Front lines for answering phones and following-up voice messages
      • Handling calls and leads for Amazon/marketplace customers
      • Assigning new accounts and opportunities in Salesforce
      • Scheduling calls/demos for sales
      • Qualifying new TaxJar Plus opportunities
      • Supporting outbound sales initiatives

      REQUIREMENTS
      • 0-3 years experience
      • Strong phone skills
      • Rapid learner with ability to work in a fast paced, high growth environment
      • Highly-skilled in written and verbal communications (chat, video, email, etc)
      • Knowledge of Salesforce.com applications preferred
      • BS/BA degree
      • Interested in learning solution sales and growing into an Account Executive role

      YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
      • Have a passion for remote work
      • Are a PRO at communicating and collaboration
      • Highly value working with people you like and respect
      • Are accountable
      • Are confident in your skills and a solid team player (We’re peers here, no egos please)
      • Hungry to play an impactful role and not afraid to fail

      We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

      BENEFITS
      • Excellent health, vision and dental benefits
      • Flexible vacation policy
      • $1,000 in professional development credit
      • Home office stipend
      • Equity in a profitable company
      • 2x year all-company in person retreats (fully paid for by us of course)
      • Brand new Macbook computer
      • Mandatory Birthday holiday!
      • 12 week paid maternity/ 6 week paid paternity leave
      • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
      Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

      If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

      • 1 week ago
      • TaxJar

      Business Development Associate

      Quartzy is looking for a Business Development Associate to help us build a strong market position by locating, developing, negotiating, and closing business relationships with key suppliers. This role requires a thorough knowledge of the life science supply market, and of the solutions that Quartzy provides both to suppliers and scientists.

      You will serve as the point of contact with our suppliers and will take a data-driven approach to ensuring that the needs of both our customers and our suppliers are met. This role requires a tremendous attention to detail, ability to analyze data to drive decisions, and the business judgement to create structured processes in a fast-moving startup environment.

      Why Quartzy  
      Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy through both our workflow tool and our cost-saving marketplace. Our team is passionate about accelerating scientific research through well-designed, meaningful tools for labs and companies alike. We value openness, transparency, and good communication, because, after all, we are in this together.

      What you'll do
      • Develop new supplier relationships, setting and meeting mutual sales targets
      • Grow existing supplier accounts through new solutions and services
      • Build the data infrastructure, reports, and dashboards that help define our strategic business KPIs

      What we'd like
      • 1+ years experience in a Business Development, Vendor Management strategy role
      • Experience with data analysis and common BI platforms (Tableau/Looker, etc.) as well as CRMs (Salesforce.com)
      • Clear and effective verbal and written communication
      • Highly-organized with a tremendous attention to detail
      • Experience in the laboratory / life science industry

      What we offer
      • Exciting team events such as happy hours, off-site retreats, bubble soccer
      • Rich medical benefits (health, dental, and vision)
      • Read more about our team culture here

      Does that sound like you? We'd love to hear from you. 
      • 1 week ago
      • Quartzy

      Salesforce Developer

      This is a terrific opportunity for self-motivated Salesforce Developer to join our team. At Forward Financing, our mission is to be the leading provider of financing solutions to under-served small businesses. As the 15th fastest growing company in US & #1 in Massachusetts (Inc 500), we are at the forefront of growth in the FinTech space. We are 100% dedicated to this vertical and to achieving our mission.
       
      As Salesforce Developer you will develop the Salesforce functionality in collaboration with our Ruby and Elixir teams to create a unified high-performance work environment. You will report to the Salesforce Team Lead and collaborate frequently with Salesforce Administrators, Product Managers, and internal customers in Sales, Underwriting, Collections, and other teams.
       
      Your role in helping create a productive platform for business will be critical to driving our mission forward.

      In this role you will:
      • Assist with Salesforce administration and development
      • Develop Lightning Components 
      • Customize Standard Objects and creating Custom Objects
      • Develop custom Apex Classes and Apex Triggers
      • Be responsible for building and troubleshooting Administrative based tasks in Process Builder, Workflow, etc.
      • Run Salesforce queries (SoQL and SoSL)
      • Develop Visualforce pages, Visualforce components and Customer Controllers
       
      About You:
      • COACHABLE: Open to feedback.  Solicit feedback and uses it as a means to improve personal development.  Flexible and adaptable, can adjust and respond to changing priorities and conditions effectively.
      • POSITIVE:  High energy, excited by and thrive in a dynamic, fast-paced, and growing organization.  “Can-do-attitude”, versatile and willing take on what needs to be done to move the business forward.  Enthusiastic, exhibits passion and excitement over work. Optimistic, positive, open, and objective toward others.
      • HIGH STANDARDS:  Quality orientation, expect personal performance and team performance to be nothing short of the best. Accountable, responsible and driven to meet and exceed personal objectives. Follow through on commitments, live up to verbal and written agreements.  A Doer, roll up your sleeves, get it done, demonstrate high degrees of diligence.
      • COLLABORATIVE: Strong “people orientation”.  Work well in groups by being open to ideas.  Can disagree without being abrasive or intimidating.  Teamwork.  Reach out to peers and cooperate with supervisors to establish collaborative working relationships. 
      • EFFICIENT: Able to produce significant output with minimal wasted effort and demonstrating strong ability to organize, plan and focus on key priorities, while also making sure important details do not slip through the cracks.
      • EMOTIONALLY INTELLIGENT:  Aware of, control, and express one's emotions.  Handle interpersonal relationships judiciously and empathetically.  Exercise good judgement while under pressure.
      • PROACTIVE: Act without being told what to do, while bringing new ideas to the company.   Demonstrate tenacity and willingness to go the distance to get something done, including working long hours at times if needed.
      • COMMUNICATOR: Speak and write clearly and articulately without being overly verbose or talkative.  Possess an openness to people and a willingness to hear what others are saying.
      • STRATEGIC THINKER: Think and perform both tactically and strategically. Able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis or current and future trends.
      • JUDGEMENT: Strong business acumen and excellent logic and reasoning skills, ability to exercise great judgement while working independently in a fast-paced environment.

      Requirements:
      • Experience in taking a Salesforce organization from Classic to the Lightning Experience
      • Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II
      • U.S. citizenship or permanent resident status required  

      Preferred requirements:
      • Broad knowledge of technologies such as: Salesforce data loader, HTML5, JavaScript, CSS, SQL, XML and XSL
      • Knowledge of Java and Oracle technology is a plus
      • Salesforce Certified Administrator -preferred, not required

      Open to remote work options for the right candidate in US or abroad

      About Us: 
      Forward Financing is a Boston-based financial technology company that provides fast, flexible, and reliable working capital to small and medium-size businesses nationwide. By combining proprietary technology with a team of small business financing experts, Forward Financing delivers same day funding with the speed and simplicity business owners need to succeed and grow.  With a simple online application, businesses can trust Forward Financing for approvals within minutes, funding within hours, and personalized support and service when they need it most.
       
      Since 2012, Forward Financing has provided over $400m in funding to more than 10,000 small businesses. Consistently recognized as an industry leader, the company is A+ rated by the Better Business Bureau and receives top ratings across all major customer review platforms. In 2017 and 2018, Forward Financing was named by Inc. Magazine and the Boston Business Journal as one of the fastest growing companies in Massachusetts. Learn more at www.forwardfinancing.com
       
      Compensation:
      At Forward Financing, we believe that if our company succeeds, all of our employees succeed too!  We offer a competitive compensation package for highly qualified candidates that are extremely motivated, have a positive attitude, and are able to ramp up quickly.  We offer a comprehensive benefits package including medical, dental, vision and commuter benefits along with gym reimbursement, 401K, paid volunteering days and a matching gift program.  We work in an open environment with a start-up vibe, conveniently located just steps away from South Station and conveniently located to all major "T" lines.  You will have the opportunity to work with people that enjoy a fun, social office culture.

      • 2 weeks ago
      • Forward Financing

      Sales Associate

      OVERVIEW

      This is an exceptional opportunity for someone who is interested in developing their SaaS sales & marketing career and can hit the ground running! 

      To find out who we are, what we do and the role we are recruiting for, please click this link: 
      https://share.zoomforth.com/sales-associate-role-wwr

      The primary focus of the role will be to generate qualified opportunities that progress through the sales funnel, generating revenue from both new and existing customers. 

      As well as targeting new company prospects, you’ll collaborate with our sales & success teams to help expand our footprint within existing client firms. 

      RESPONSIBILITIES

      • Build and run outbound email marketing campaigns to target new prospects, generate leads, and expand our footprint within our existing client base 

      • Manage responses from demand generation exercises and other marketing activity by phone, email, and Zoomforth’s social networks

      • When relevant, educate leads on product and demonstrate its viability as a potential solution

      • Identify key influencers and decision makers within prospect firms, across many different departments  

      • Engage with prospects to discover their business needs and to explore how we might best support them, before passing qualified leads to our sales and success teams

      • Maintain data integrity and use data to analyze results and refine your approach 

      • Review existing lead generation processes and propose process enhancements to accelerate sales cycles

      REQUIREMENTS


      • Bachelor’s degree 

      • Native English speaker 

      • 2-3 years’ experience in a sales-oriented role, preferably for a SaaS  

      • Ability to work in a fast-paced environment, where you are managing multiple projects at once 

      • Strong influencing skills, both written and oral 

      • Customer-focused, consultative and value-based approach to selling 

      • Openness to giving and receiving feedback—both positive and constructive

      • Highly organized with great attention to detail

      NICE TO HAVES


      • Prior experience of working for a SaaS company

      • Prior experience with LinkedIn, Salesforce, and any sales enablement tools

      • Prior experience of working in a remote role 

      COMPENSATION & LOGISTICS


      • $60,000 - $80,000 per year, subject to experience (including base + commission) 
      • 0.05% – 0.3% equity
      • Health, medical and dental
      • Unlimited vacation
      • This is a remote job, with opportunities for travel and team retreats

      Please email jobs+sales@zoomforth.com. Include "Sales Associate" in the subject line. Include a resume or LinkedIn profile (either is fine), as well as any other links that help us understand who you are, along with a short cover letter. In your cover letter, please tell us about an important lesson that you have learned in the past year, that's relevant to the role. Also in your cover letter, please confirm that you've read the required qualifications of the posting, and are aware that this position is remote. Thank you!
      • 2 weeks ago
      • Zoomforth Inc

      Marketing Director

      Marketing Director - Host Compliance

      Location: Flexibility to work from regional home office. (must reside within US or Canada)


      About You

      Are you passionate about leveraging technology to create user driven value-add experiences, raising awareness of exciting new technologies, and promoting concepts for bolstering new business and customer retention? Are you self-motivated, goal oriented, forward thinking, well read, and do you thrive under pressure as a virtuoso multitasker? Looking to drive innovation and significant impact in local government?

      About the Position

      As Marketing Director you are the fuel to our ‘end-to-end’ funnel approach. Marketing and sales are one unit connected by sales development producing a continual flow of highly qualified leads, meeting, opportunities and new customers. The successful candidate is excited by the opportunity to drive this integrated team providing leadership and guidance to all players.

      In joining our rapidly growing local government SaaS startup to be successful in the role you will need to become immersed in the short term vacation rental phenomenon so you can quickly talk to it’s challenges to local government leaders across North America and throughout the world. You’re proficiency in leading tools like Marketo and Salesforce will allow you to quickly find success in the role.

      You will solidify a framework of an existing marketing plan and own the execution successfully managing a budget, team members and vendor relationships efficiently pulling all the pieces together.

      Your experience in content marketing, automation and thought leadership will help elevate our already strong brand as global leader to the next level.

      This role can be performed from home as long as you have access to a professional work-environment and a fast internet connection.

      Responsibilities

      • Development and implementation of the overall marketing strategy for new and existing products and regions
      • Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR.
      • Define and implement a productive content management strategy providing strong thought leadership and leading tools
      • Align messaging across departments and tools
      • Help maintain and further establish Host Compliance as the global leader
      • Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations
      • Guiding the day to day activities of the marketing team driving actions across all channels and
      • Ensuring that the marketing objectives are implemented by the marketing team.
      • Work closely with product management team to define marketing materials and programs.
      • Manage social media presence and direct programs to improve social media reputation and recognition.
      • Developing and delivering marketing and communications strategies for the organisation.
      • Undertake continuous analysis of competitive environment, consumer trends and market share
      • Waterfall planning
      • Oversee staff operations using best-inclass toolset in close partnership with Chief Commercial Officer and SDR Lead.
      • Direct, plan and oversee the marketing strategies of the organization's products and services.
      • Subject matter expert to leadership on issues relating to effective marketing.
      • Collaborate with Customer Service to drive alignment and development of customer content such as video testimonials to be used in communications. This is a high influence role.
      • Create and optimize content roadmap by buyer persona. Organize and potential re-use existing content.
      • Identify and lead potential marketing techniques improvements to better customer experience
      • Develop and manage SLAs across team and partners where we are dependent to ensure campaign success
      • Drive opportunity creation and revenue growth leveraging multi channel marketing activities such as conferences, roadshows, town halls, speaking events, webinars, email nurture, etc.
      • Lead a team of 2x SDRs and 1x SDR Lead to ensure campaigns run effectively
      • Play a broader leadership role on the Strategy Team to ensure the full team is successful.
      • Manage and develop advertising budget and investment prioritization across team.
      • You need to be extremely adept at following workflows and processes for A/B testing and welcome change while offering feedback as we work to improve for optimal success.

      Required

      • Bachelors or Masters degree in Marketing
      • Professional chartered marketer (CIM).
      • Proven track record of success in senior marketing roles.
      • Confident, driven and dynamic leader.
      • Entrepreneurial mindset with the ability to spot original branding opportunities.
      • 1+ years previous Marketing Director experience
      • 1+ years experience with Salesforce.com
      • 1+ years experience with Marketo.com
      • 1+ years sales experience at a SaaS or Enterprise Software company
      • Customer obsessed, data driven and results focused
      • Understanding of big data management and advanced analytics with ability to apply use cases in a marketing context.
      • Proficient in campaign automation mechanisms including in-product, emails, landing pages, forms, segmentation
      • Stellar computer computer and internet skills
      • Excellent grammar and spelling
      • Engaging verbal and written communication skills
      • Experience in leading a team and ability to train, motivate and coach

      Bonus Points for

      • Local government experience
      • Bachelor’s degree or Diploma (Sales or Marketing preferred, also accepting part-time students in similar programs)

      Hiring Process

      As a true meritocracy we do not have any particular requirements as it relates to prior work experience or physical location. That said, we care a lot about innate skills, attitudes and work-ethic. Our hiring process reflect this, and to find the perfect candidate we will test every candidate on the actual skills required to do the job successfully. Each test will require only a small time commitment from you, and we will only ask you to do additional tests if you pass the prior tests. This way we won’t waste your time, while making sure that you are the perfect match for the job. 

      About Host Compliance

      Host Compliance is a privately held tech company. Our vision is a world in which the sharing economy works for everyone. We seek to contribute to this by being the leading independent and trusted third party that local governments can turn to for data, tools and impartial advice on how to adopt and enforce Airbnb-style short-term rental related local rules that best serve the needs of all constituents in their communities. You can learn more about us from these new stories in the Wall Street Journal, CNN and Fox News.

      The team behind Host Compliance consist of an experienced group of data scientists, engineers and business people with backgrounds from Caltech, Harvard and McKinsey. The company is profitable and it has grown extremely rapidly since launching out of Stealth mode in Q2 2016.

      Apply Now

      Come join us! If you’re up for unlimited career growth opportunities and a career-changing role, wed love to chat! Please include in your application your resume, references and a cover letter demonstrating why you’d be a great fit for Host Compliance.

      Please complete the applicant form (select the Apply button) to apply. Only candidates selected for an interview will be notified.

      HOST COMPLIANCE, LLC

      1037 NE 65th St #81158

      Seattle, WA 98115

      • 2 weeks ago
      • Host Compliance

      Senior Salesforce Consultant

      Remote, full-time, up to 25% travel possible

      Elevation Solutions focuses on education (Higher Ed and K-12), nonprofit, and provider healthcare organizations to help them transform through the delivery of strategy and technology implementation services. Our consultants play a key role in project delivery, helping bridge the gap between sales, architecture and client user stories. If you are amazing with people, organized, efficient, and really into Salesforce.com, we want to talk to you!

      Responsibilities

      • Lead clients through strategic roadmapping and persona-based discovery initiatives, instilling a sense of partnership, trust, and understanding of the road ahead
      • Architect best-in-class technology solutions focused on the Salesforce.com ecosystem utilizing persona-based experience requirements as your guide
      • Drive projects to completion while maintaining focus on and ensuring delivery of original objectives and quantitative results to be achieved
      • Manage all project team members, including marketing, build, data, development, and integration team members
      • Call out risks when they appear and craft plans to mitigate them
      • Manage the preparation and delivery of weekly client status reports and monthly project updates
      • Support the company on internal initiatives from time-to-time

      Requirements

      • Salesforce Administrator and one Consultant Certification is required
      • Education, nonprofit, and/or healthcare industry experience nice but not required
      • Experience as a management consultant on Salesforce engagements would be incredibly helpful for this role
      • Knowledge of agile project delivery practices, persona-based requirements gathering, user story prioritization, and solid UAT guidelines
      • Excellent time management skills and the ability to prioritize work
      • Attention to detail and problem solving skills
      • Excellent written and verbal communication skills
      • Bachelor’s degree required, MBA a plus

      Other things to know

      This job is for a full time position, 100% remote – work from home or coffee shops or wherever you like. We still have a lot of team interaction, though, so you won’t be lonely. You will need an internet connection with bandwidth to support online video conferences.

      Work week is generally Monday-Friday and office hours are somewhat flexible. We mostly work between 8 and 5 MST (with reasonable adjustments based on time zone). We offer a flexible vacation policy, 401K enrollment, and the ability for you to participate in our health insurance plan. We do not allow side consulting work; you will need to focus 100% on our clients and growing business. Up to 25% travel may be required based on client needs.

      • 2 weeks ago
      • Elevation Solutions

      Sales Representative - Technology

      Join us in making a positive difference for our public agency clients!

      Comcate is looking for a full-time sales person committed to making a difference in helping State and Local governments improve their effectiveness and better serve their citizens with our SaaS technology.
      For the right Candidate, remote work is a possibility.

      Who you are:
      • Committed to working with local government and providing tech-savvy solutions for agency staff and citizens!
      • You’re full of energy and a self-starter, working hard to set sales goals and exceed them.
      • The sales process excites you, from uncovering leads to closing the deal and being rewarded for it.
      • You can understand issues quickly and you’re a great listener but you also know how to communicate clearly with anyone from Company Presidents to IT Staff.

      Initial Responsibilities:
      • Generate, develop and own sales opportunities with State and Local agencies /municipalities. Support strategies for winning in competitive environments.
      • Manage all leads, screening and conversion to opportunities.
      • Prepare all written responses, proposals and on-line demos.
      • Perform targeted outbound calling and email campaigns.
      • Meet and exceed quarterly targets.
      • Document all conversations, activities and emails in our Salesforce CRM.

      Future Responsibilities (once initial responsibilities are met):
      • Understand complex customer requirements including the needs of prospects at different levels in the organization.
      • Ability to understand different persona's needs in an organization and the ability to navigate within organizations with different personas.
      • Provide feedback on marketing efforts and marketing materials, based on customer input.
      • Become a subject matter expert in our solutions.
      • Clearly articulate business value propositions to prospects over the phone and internet. This includes performing web-demonstrations of software.

      Qualifications:
      • 0-2 years of proven success in meeting/exceeding sales targets (However if you are an upbeat college grad who’s super daring, we want to speak with you!)
      • Significant interest in technology and ability to demonstrate comfort working with technology.
      • Interest in public agencies.
      • Passionate work-ethic.
      • Preferred: understanding of public agencies and their purchasing processes.
      • Experience in a competitive sales cycle is highly preferred but not required.
      • Possess a high energy, strong desire to achieve top results with a charismatic, positive “can-do” attitude via the phone and in person.
      • Highly proficient in Salesforce, Google Suite and online based applications.

      While this is an entry level position, Comcate is committed to providing competitive compensation based on experience, and offering opportunities for career advancement.

      For the right candidate, Comcate offers:
      • Competitive Base + incentive commission depending on experience
      No cap on income!
      • Leadership position in a growing, entrepreneurial company with room for advancement
      • Freedom to manage yourself and leverage best practices for success
      • Creative, team oriented, collaborative environment
      • Attractive benefits including health, equity, 401K company match, and competitive paid time off

      Our CONFIDENTIAL recruiting process begins with submitting a resume and cover letter. No phone calls, or faxes will be accepted.

      Job Type: Full-time

      Salary: $75,000.00 to $150,000.00 /year

      • 2 weeks ago
      • Comcate Software, Inc.

      Remote Sales Representative

      Job Summary

      The Sales Representative position will be home-based and require minimum travel. This team member must reside in the Western United States, preferably in Pacific Standard time zone.  This role consists mainly of outbound sales calls as well as some inbound customer service responsibilities. This will be the second sales position in this company and will report directly to our Director of Global Business Development, it is your opportunity to have an impact, make a difference and learn from being on the ground floor of a fast-growing healthcare company.

      Primary responsibilities will include completing a number of outbound calls to healthcare facilities and distribution partners on a daily basis as well as answering incoming calls and emails. This position will be part of our customer-facing sales & customer experience teams and the ultimate goal for this position is to grow revenue by interacting with our customers. Cold-calling will be minimally required, we have an extensive database of tens of thousands of existing customers you will be working with. We expect every contact a customer makes with our company to be outstanding, and significantly above industry standards. Strong communication skills and radiantly positive disposition will help us develop new business & retain customers with an experience that sets us apart from our competition. If you aren't ready to roll up your sleeves and do whatever it takes, whenever it needs to be done, this is not the position for you. We are positive thinkers and expect all our team members to think big.

      Duties and Responsibilities

      • Perform outbound phone calls for the purpose of developing prospects, managing current accounts and completing sales in facilities not covered by the business development manager.

      • Work daily with distribution partners to develop and grow revenue.

      • Answer incoming calls when support is needed for the Customer Experience team. This individual will be solely responsible for answering all incoming calls from 3pm – 5pm PST.  

      • Organize and conduct product training via phone.

      • Maintain a customer database of all inquiries, assignments, tasks and sales through the use of the company CRM.

      • Maintain product knowledge including the ability to describe Cables & Sensors product offering by phone and position our products versus the competition.

      • Support the Director of Business Development while in the field and assist the executive team in meeting internal responsibilities and company goals.

        Minimum Education

        Minimum of bachelor’s degree or equivalent training in business development or sales. Medical device background preferred exceptions can be made for an outstanding candidate.

        Detailed Training, Experience and Characteristics

        • Personality. Are you an optimist by nature? Do you enjoy working with other people to solve a problem? Our culture is of the utmost importance to our organization. We want individuals who have a positive, forward-thinking attitude with the ability to resolve issues in a respectful, timely manner.

        • Must be an energetic, enthusiastic self-starter who enjoys a challenge and is dedicated to getting the job done with minimal support and direction.

        • Flexibility. Are you able to adjust quickly in a growing, changing work environment?

        • Phone voice. Are you an individual that relays charisma and likeability over the phone? Do you enjoy being on the phone for most of your day?

        • Accurate data entry and record keeping skills. Ability to work cross-functionally with multiple departments.

        • Must have excellent organizational, communication, and interpersonal skills and true attention for details.

        • Experience following and executing complex and detailed procedures

        • Strong computer skills, emphasis on the use of Google Spreadsheets and other cloud-based tools such as CRM, inventory management, Slack, etc.

        Competencies

        • Proven track record in outbound call volumes exceeding 20+ calls per day.

        • Outstanding customer focus, a capability to provide experiences to customers that are beyond the industry average.

        • Communication proficiency. Must possess great communication skills both verbally on the phone and in writing by email. Demonstrate high attention for detail in grammar and spelling.

        • Problem solving and analysis. Be able to resolve minor problems and make the appropriate decisions to make things right for the customer. Be able to identify between a minor and major problem.

        • Multi-tasking. Be capable of managing multiple calls, emails and an onslaught of information during times when pressure increases and be able to manage them calmly and error-free.

        • Teamwork orientation. Capable of working with a remote team, being involved and enjoying a friendly and warm work environment.

        • Ability to work from home without interruptions or supervision.

        • Excellent spoken English, strong grammar and typing skills.

        Work Environment

        This job is a remote position. All office, phone and computer equipment required to perform its duties will be provided by C&S. A dedicated, private, quiet location with a strong wired internet connection at home will be required for this position. Background noises should be strictly monitored as a professional environment must be communicated over the phone.

        Position Type and Expected Hours of Work

        This is a full-time position. Days and hours of work are Monday through Friday, 8AM to 5:00PM PST.

        Required Experience

        • 3 + years in a position of sales.

        • Experience running sales reports and analyzing data. Strong spreadsheet skills are a plus.

        • Prior background meeting sales objectives or KPIs is required.

        • Experience using cloud-based CRM tools (Salesforce or others, for example), Excel and Outlook.

        Travel

        Minimal travel is expected for this position. Typically, our team meets once or twice per year in the U.S. for team meetings and product training. You will likely attend 2-3 trade shows annually. All company related trips and other training-related travel is required and paid for by Cables and Sensors.

        Other Duties

        Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. We are a small company and as such, duties, responsibilities and activities may change based on our needs. It will be expected, from time to time, for every position in the company to perform tasks that are beyond their job description.

        Position Reports to

        Kevin Allen, Director of Global Business Development

        Submit your resume to

        careers@cablesandsensors.com

        It is the policy of Cables & Sensors to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, and participation in all company-sponsored employee activities. Really, we mean it. This position is exempt per the Fair Labor Standards Act (FLSA).
        • 2 weeks ago
        • Cables and Sensors

        Marketing Operations Lead

        TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 

        OUR CORE VALUES

        • We do the right thing for our customers.
        • We're a team, built on trust.
        • We're proud to be remote.
        • We're in control of our own destiny.

        TaxJar’s remote-only team of almost 60 people is growing quickly. Out team has an immediate full-time opening for an enthusiastic, highly-experienced, Marketing Operations Lead. 

        The TaxJar marketing team purpose is clear: To spearhead the growth of TaxJar by strategically acquiring the right customers, educating them, and building trust-based relationships in order to demonstrate the value of our product. To be successful as a team, we will efficiently scale TaxJar's marketing efforts using data and storytelling to drive 10x growth in the business. 

        The Marketing Operations Lead's role is to help us design our systems, connect our data points, and to bring meaningful insight to our current and future marketing programs. 

        *This is a full-time remote position based in the US only.

        AS A MARKETING OPERATIONS LEAD YOU WILL

        • Own the implementation of marketing automation platform and systems lead flow design (Marketo/Saleforce)
        • Architect our first lead lifecycle and revenue attribution model to measure marketing campaign effectiveness
        • Collaborate alongside the CRM lead to design and implement Salesforce improvements whenever necessary
        • Create dashboards and develop reporting cadence for marketing team KPIs
        • Work alongside lead generation managers to implement and optimize lead nurturing campaigns. 

        REQUIREMENTS

        • 2+ years as a Marketing Operations Lead at a SaaS company or related field
        • Experience in the SaaS, eCommerce space
        • Excellent communication and organizational skills
        • Agile, humble, trustworthy and a team player
        • Rapid learner who thrives in a fast-paced, high-growth environment
        • Passion for marketing simple and intuitive products that solve complex problems in eCommerce
        • Excel at communicating with the team remotely (Bascecamp, chat, Zoom, email, etc.)
        • Bachelors Degree or higher
        *Please note, this is not an entry-level position. 

        YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU

        • Are a Marketo Certified Expert
        • Only want to work remotely
        • Are a PRO at communicating and collaboration
        • Highly value working with people you like and respect
        • Are accountable
        • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
        • Hungry to play an impactful role and not afraid to fail

        We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

        BENEFITS

        • Excellent health, vision and dental benefits
        • Flexible vacation policy
        • 401k Plan
        • $1,000 in professional development credit
        • Home office stipend
        • Equity in a profitable company 
        • 2x year all-company in person retreats (fully paid for by us of course)
        • Brand new Macbook computer 
        • Mandatory Birthday holiday!
        • 12 week paid maternity/ 6 week paid paternity leave
        • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.

        We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

        If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.
        • 2 weeks ago
        • TaxJar

        Account/Sales Executive (Germany)

        CodeLathe, (an Austin, TX, USA based company) is looking for a passionate account/sales executive from Germany (German Speaking regions) to join our growing sales organization. This is a remote-job position and will require working remotely with other team members.

        At CodeLathe, we are building the world’s most powerful enterprise file services platform that organizes enterprise data, enhances collaboration and productivity while providing ironclad data protection. Our product FileCloud is quickly becoming the standard in Enterprise File Services space and it is widely used by Global 2000, Fortune 500 and world leading organizations in city, state and federal governments. We are based out of Austin, Texas, USA and looking for talented people anywhere in the globe. 

        Top Ten Reasons to Join Us

        • Work with a world class engineering team that is out to change the world
        • Fast growing company with lots of growth opportunities
        • Strong engineering and product focused culture
        • 100% Remote Job – Work comfortably from your home office and avoid the commute
        • Unique, customer driven software development process
        • Work on the most challenging technical problems – File Systems, Search, AI, Distributed Systems.
        • Work on widely used cutting edge tech stack
        • Gender diversity – Men (60%), Women (40%)
        • Part of a huge 10+ Billion $ and growing market space
        • Competitive compensation based on experience and location

        Responsibilities

        • Perform full-cycle sales – prospecting, qualifying leads, explaining the value proposition and closing the opportunities.
        • Deliver product/sales demos to customers, provide technical answers and recommend best practices to get maximum value out of FileCloud.
        • Generate sales pipeline through warm/cold calls, referrals, free trials, events and marketing generated leads
        • Work cross-functionally with marketing, solution architecture and product management teams to achieve customer goals
        • Answer technical questions about software installation, deployment and usage scenarios
        • Unearth customer pain points and bring insights to the product team
        • Use Salesforce for managing leads, opportunities, communication and forecasting
        • Self starter, highly motivated and works with little or no supervision
        • Genuinely passionate in helping others, takes ownership and pride in their job.

        Required Qualifications

        • Bachelor Degree
        • Excellent written/verbal communication skills and a go-getter attitude
        • Strong technical aptitude, Able to understand the problem space, market and customer goals
        • Previous experience in selling SAAS or software applications
        • Proficiency in German is required
        • Ability to work in USA and Europe time zones.

        Location: Remote. If you are interested, please send your resume to jobs@codelathe.com. Compensation is based on experience and location. Please note the Job ID:AEE2 in the email subject.
        • 2 weeks ago
        • Codelathe

        ​​Lead Sales Development Representative (SDR)

        Lead Sales Development Representative (SDR)

        Flexibility to work from regional home office. (Must reside within US or Canada)

        About You

        Are you known around your circle as a highly motivated individual with the ability to build rapport and make friends quickly? Are you proactive and passionate about making an impact? Looking to get your foot in the door to an exciting, fast-paced software company?

        About the Position

        SDRs are the first live face or voice of our brand - so we are looking for a seasoned, obsessively detail oriented, and technology savvy professional who demonstrates exceptional active listening and communication skills. In joining our rapidly growing local government SaaS startup you will need to become immersed in the short-term vacation rental phenomenon so you can quickly talk to it’s challenges to city leaders across North America. Your proficiency in Salesforce and online research will allow you to quickly find and identify the decision makers of municipalities to speak to.

        You’ll be leading a team and driving execution of marketing designed campaigns, making A LOT of phone calls (40-60 or more per day) and sending tons of emails, following up promptly when planners, code enforcement, tax collectors or city managers inquire about our services. If the lead is qualified, you'll then book a meeting for our Account Executives to go over the services and purchasing steps in greater detail. At this time, you'll then log the appropriate tasks in the system and carry on with your call list.

        As the Lead SDR your experience in assigning call down lists, refining messaging and applying local flare campaigns will be essential to the team’s success. They will look to you for feedback on what is working and assistance to hone an improve what could use improvement.

        We stress that SDRs are expected to sell the meeting, not the product - your position is critical in helping to demonstrate value of the solution and the meeting. You need to be extremely adept at following workflows and processes for A/B testing and welcome change while offering feedback as we work to improve for optimal success. You’ll also participate in daily team meetings and attend offsites with the whole team.

        This role can be performed from home as long as you have access to a professional work-environment and a fast internet connection.

        Personality

        • Passion for technology and becoming an expert in your field
        • Entrepreneurial at heart and ability to flourish in a fast-paced, start-up environment
        • You naturally share ideas and never lose sight that you are part of a team
        • Comfortable at building relationships with clients over the phone and over email
        • Enthusiasm for change and a drive for innovation
        • Love working systematically and following detailed procedures
        • Keeps track of critical details and maintains quality control
        • Adept at performing routine work and checking data for accuracy
        • Enjoy sticking to a strict schedule and keeping organized

        Required

        • 1+ years previous Lead SDR experience
        • 1+ years experience with Salesforce.com
        • 1+ years sales experience at a SaaS or Enterprise Software company
        • Stellar computer and internet skills
        • Excellent grammar and spelling
        • Engaging verbal and written communication skills
        • Ability to train, motivate and provide direction

        Bonus Points for

        • Salesloft experience
        • Local government experience
        • Bachelor’s degree or Diploma (Sales or Marketing preferred, also accepting part-time students in similar programs)

        Hiring Process

        We have thought a lot about who fits well on the team, and designed a unique process to help highlight a great fit. We care a lot about innate skills, attitudes and work-ethic. Our hiring process reflect this, and to find the perfect candidate we will test every candidate on the actual skills required to do the job successfully. Each test will require only a small time commitment from you, and we will only ask you to do additional tests if you pass the prior tests. This way we won’t waste your time, while making sure that you are the perfect match for the job.

        About Host Compliance

        Host Compliance is a privately held tech company. Our vision is a world in which the sharing economy works for everyone. We seek to contribute to this by being the leading independent and trusted third party that local governments can turn to for data, tools and impartial advice on how to adopt and enforce Airbnb-style short-term rental related regulations that best serve the needs of all constituents in their communities. You can learn more about us from these new stories in the Wall Street Journal, CNN and Fox News.

        The team behind Host Compliance consist of an experienced group of data scientists, engineers and business people with backgrounds from Caltech, Harvard and McKinsey. The company is profitable and it has grown extremely rapidly since launching out of Stealth mode in Q2 2016.

        Apply Now

        Come join us! If you’re up for unlimited career growth opportunities and a career-changing role, we’d love to chat! Please include in your application your resume, references and a cover letter demonstrating why you’d be a great fit for Host Compliance.

        Please complete the applicant form (select the Apply button) to apply. Only candidates selected for an interview will be notified.

        HOST COMPLIANCE, LLC

        1037 NE 65th St #81158

        Seattle, WA 98115

        • 1 month ago
        • Host Compliance

        Content Editor

        DESCRIPTION

        Our Content Editors have a singular focus on efficiently editing our website’s product descriptions to enhance our inventory profiles, boost SEO, and help expand our platform. This role of helping to expand the number of live hotels on our site in the form of content editing is pivotal for Suiteness. The Content Editor will work directly with the Content Team Lead and will liaise with others on the Data Team and in our company. As part of the Content Team within the broader Data Team, the ideal Content Editor has a passion for not only the written word, but also the accuracy and integrity of their work best representing the product information. This is an immediate-start, full-time position with benefits. Suiteness is a remote-first company headquartered in Oakland, CA so this is a remote position.

        Daily responsibilities:
        Suiteness hires freelance content writers to create unique descriptions for each destination, hotel, and suite listed on our website. Your job is to meticulously edit large volumes of these descriptions daily so that we can finalize hotel and suite profiles and set them live on our site for our customers. You'll be expected to expertly write high-priority descriptions as and when the need comes up.

        The primary focus of the descriptions is to give a potential customer a sense of the destination, hotel, and suite. Descriptions should act like a guided tour, listing the major amenities and informing the guest why this is a great option for their stay. You’ll be tweaking and reworking these written descriptions, and giving stylistic feedback to our writers in order to ensure the descriptions are of the quality and caliber we require for our site.

        About Suiteness:

        Suiteness is the only place to book luxury hotel suites online. We started in 2012, we’ve raised our funding from great investors like YC, Structure Capital, and Bullpen Capital. We value the following ideals:

        • Open and honest communication - Everything we do is in the open, every day we all meet and talk about what we are working on and how we are performing.
        • Work life balance - We take work-life balance seriously. We started Suiteness because we were also starting families and keeping those two in balance is near impossible at most companies.
        • Respect and assuming positive intent - Trust is given out quickly and taken back slowly. We all make mistakes and we want to foster an environment of solving problems without blame.
        • Humble self-starting craftspeople - We do not believe in hand-holding. We learn as we go, iterate and get better. We want to be the best at what we do. Our focus is on doing the best work and learning more without ego.
        • Travel is when we are happiest - We are in the travel industry because we love it. We get together twice every year for company-wide retreats when the whole team is treated to the same level of experience as our customers get, including staying in suites at amazing hotels.

        REQUIREMENTS

        Our ideal candidate has:
        • A 4-year degree
        • A minimum of 1-2 years of experience editing content in a professional, fast-paced environment
        • A passion for editing and writing, as well as the travel and hospitality industries
        • An exceptional grasp on the English language and a flair for creating excellent content
        • A self-starter mentality; enjoys zeroing in on the tasks at hand, which will often be upwards of 60 edits of 100-word descriptions each day
        • A data-oriented approach and a deep understanding of data accuracy
        • Top-notch organizational skills, high attention to detail, and accomplished editing skills
        • Ability to balance accuracy and precision with efficiency and timeliness
        • Ability to thrive in a fast-paced environment that requires you to roll up your sleeves, embrace change, and sometimes help with ad hoc projects that come up on the content team
        • Exposure to and ability to quickly become proficient in new online productivity tools (e.g. Basecamp, Salesforce, Gmail, Google Drive, Grammarly, etc.)
        • Access to a reliable internet connection
        • Eligibility to work in the US

        Preference for:
        • Experience working for a tech startup
        • Experience working with hotels
        • Time zone that works with a West Coast headquarters

        Our hiring process:
        We'll review your application to see that it meets our requirements. You'll then be given an editing and writing assignment to complete on your own, within the time constraints outlined in the email we’ll send to you. The objective of the assignment is to give you an idea of the type of editing you’ll be doing day-to-day on the job, as well as assess your writing ability.

        Upon submission of your completed assignment, we'll reach out with feedback. Should you move onto the next round, you will then be scheduled for a video interview to further discuss your background and interest in the role. 

        Selected candidates will progress to second-round interviews. At every step, we'll endeavor to be respectful of your time and life circumstances, so let us know what we can do to make our process work for you.

        BENEFITS

        • Unlimited PTO with a minimum time off requirement
        • 100% employee coverage and 50% family coverage for health, dental and vision
        • 401K
        • Equity in the company
        • Twice-yearly company off-sites at fun locations (our last one was in Iceland!)
        • 2 weeks ago
        • Suiteness

        Lead, Customer Success - Onboarding & Adoption

        Lead, Customer Success – Onboarding & Adoption

        (Remote | travel required)

         We’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).

        If you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.

        As the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.

        WHO YOU ARE

        To be successful in this role, you should be passionate about things like:

        ·Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users.
        ·Data Informed – building data collection and analysis into processes to inform decisions
        ·Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes
        ·Organizational Change Management – Helping people and organizations change for the better
        ·Hands-On – enjoying “getting hands dirty” by digging into complex operations
        ·Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions
        ·Organization & Diligence – crossing the T’s and dotting the I’s
         

        ABOUT DECISIV’S CUSTOMER SUCCESS TEAM

        Our remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.

         

        WHAT YOU’LL BE DOING

        You will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:

        Optimizing and Scaling Onboarding & Adoption Team Processes and Operations:

        ·Defining and overseeing standardized customer lifecycle processes and touchpoints
        ·Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage
        ·Achieving operational excellence within the Onboarding & Adoption Team
        Driving Delivery of Customers’ Desired Business Outcomes:

        · Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both
        · Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes
        · Methodically managing escalations from your direct reports, other Decisiv teams, and customers
        Owning OKRs and Other Metrics for Your Team:

        ·Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models
        ·Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both
        ·Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success
        ·Routinely reviewing OKRs and other metrics with your team
        Recruiting, Coaching, and Managing the Onboarding & Adoption Team:

        ·Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates
        ·Setting expectations and providing regular feedback on team and individual performance
        ·Delivering regular training and coaching to your team
        ·Performing common managerial tasks (e.g., scheduling, expense reporting) for your team
         

        QUALIFICATIONS WE REQUIRE

        To be a viable candidate for this position, you must demonstrate to us that you have:

        ·High ethical standards of conduct
        ·Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData
        ·Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills
        ·Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company
        ·Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company
        ·Experience successfully managing a fully-remote team of 10 or more people.
        The successful candidate will also have:

        ·A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team
        ·The ability to work in the United States without Decisiv’s sponsorship
        ·The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one.
        ·A readily-available work environment:
          oWith a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down)
          oWhere you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.
         

        QUALIFICATIONS WE REALLY LIKE

        ·Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management
        ·Experience building an Onboarding or Customer Success team
        ·Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese
        ·Live near a major transportation hub
         

        WHAT’S IN IT FOR YOU

        ·A career opportunity to:
          oLead and serve a dynamic and earnestly dedicated Customer Success team
          oHelp mature and scale a growing SaaS company’s Customer Success organization
        ·Work remotely when not traveling
        ·Training, coaching, and support from a fun team
        • 2 weeks ago
        • Decisiv, Inc.

        QA Lead - define processes & automate all the things

        We're looking for someone to lead our QA; helping perfect QA process and also building automation (Selenium).

        Our software runs on top of Salesforce so there's added complexities insofar as every install has its own customizations and the software has to work properly with a very rich permission system.

        • 4 months ago
        • Litify

        Operations Project Manager

        ORCID is seeking an experienced and enthusiastic professional for the position of Operations Project Manager. If you like the excitement of a start-up and the public-service orientation of a non-profit, join us in building and managing our operational infrastructure.

        ORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control.

        To Apply: Send a cover letter and resume to work@orcid.org. In your letter please include the name of your favorite airport.

        Job Summary
        ORCID is seeking an Operations Project Manager. This role will administer ORCID’s internal portfolio of information systems and tools, manage our information and privacy policies, and lead projects to ensure effective and efficient information sharing across the organization. If you are a problem solver that likes to foster teamwork and genuine collaboration, are assertive and self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced start-up non-profit organization, this could be the job for you. The position reports to the Director of Operations. The successful candidate will have excellent communication skills and proven successes in project management and designing and implementing business process improvements.

        Responsibilities

        Serve as the administrator of ORCID’s internal portfolio of information systems and tools (Gsuite, Salesforce, Dropbox, figshare, HelloSign, ZenDesk, and other platforms), in collaboration with each business owner and related external consultants, to ensure effective and efficient information sharing across the organization. Respond to staff IT queries. Conduct periodic platform reviews to identify and implement new or replacement tools and ensure our systems are compliant with privacy and security requirements.
        Assist in developing and expanding ORCID’s infrastructure related to policies and procedures across all ORCID teams and develop and maintain internal audit process to maintain compliance and identify areas of concern or vulnerabilities. Consult with other stakeholders as needed.
        Serve as project manager to lead and execute cross functional, high impact projects related, but not limited to, internal systems and tools, financial management, privacy and security compliance, operations, or the improvement of current business processes. Formulate project goals, and establish and maintain clear project management plans. Identify and motivate key stakeholders, manage timelines and expectations, and ensure that the project delivers the desired value. Ensure effective, accurate and timely communication of project information. Create and deliver executive project summaries and level status presentations
        Document and regularly review internal privacy and data security policies and practices and manage annual third-party audit to ensure alignment with international privacy and data security regulation frameworks, including Privacy Shield, GDPR, and APEC. Serve as the point person across the organization for questions about our privacy policy.

        Requirements and Qualifications

        Demonstrated ability to integrate information to lead and implement organizational solutions
        Bachelor's degree, preferably in engineering, technology, or business management
        Excellent communication, presentation, and collaboration skills
        Strong business, analytical, and planning skills
        Self-motivated, high attention to detail
        3-5 plus years of demonstrated project management experience in a tech environment, PMP certification preferred
        1+ years of Salesforce administration and customization strongly preferred
        Knowledge of relevant privacy and data security legislation, regulations, and laws preferred
        Fluency in English required. Second language a plus.
        Ability to travel based upon business needs (less than 10%)

        We provide:

        A committed and awesome team serving a community-driven organization
        Competitive compensation and benefits
        Flexible work hours and tools to support our virtual office environment
        Budget to choose your preferred laptop
        Knowledgeable and involved Board and community participants
        Apply now and work remotely at Orcid
        • 4 months ago
        • Orcid

        Operations Project Manager 15

        ORCID is seeking an experienced and enthusiastic professional for the position of Operations Project Manager. If you like the excitement of a start-up and the public-service orientation of a non-profit, join us in building and managing our operational infrastructure.

        ORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control.

        To Apply: Send a cover letter and resume to work@orcid.org. In your letter please include the name of your favorite airport.

        Job Summary
        ORCID is seeking an Operations Project Manager. This role will administer ORCID’s internal portfolio of information systems and tools, manage our information and privacy policies, and lead projects to ensure effective and efficient information sharing across the organization. If you are a problem solver that likes to foster teamwork and genuine collaboration, are assertive and self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced start-up non-profit organization, this could be the job for you. The position reports to the Director of Operations. The successful candidate will have excellent communication skills and proven successes in project management and designing and implementing business process improvements.

        Responsibilities

        Serve as the administrator of ORCID’s internal portfolio of information systems and tools (Gsuite, Salesforce, Dropbox, figshare, HelloSign, ZenDesk, and other platforms), in collaboration with each business owner and related external consultants, to ensure effective and efficient information sharing across the organization. Respond to staff IT queries. Conduct periodic platform reviews to identify and implement new or replacement tools and ensure our systems are compliant with privacy and security requirements.
        Assist in developing and expanding ORCID’s infrastructure related to policies and procedures across all ORCID teams and develop and maintain internal audit process to maintain compliance and identify areas of concern or vulnerabilities. Consult with other stakeholders as needed.
        Serve as project manager to lead and execute cross functional, high impact projects related, but not limited to, internal systems and tools, financial management, privacy and security compliance, operations, or the improvement of current business processes. Formulate project goals, and establish and maintain clear project management plans. Identify and motivate key stakeholders, manage timelines and expectations, and ensure that the project delivers the desired value. Ensure effective, accurate and timely communication of project information. Create and deliver executive project summaries and level status presentations
        Document and regularly review internal privacy and data security policies and practices and manage annual third-party audit to ensure alignment with international privacy and data security regulation frameworks, including Privacy Shield, GDPR, and APEC. Serve as the point person across the organization for questions about our privacy policy.

        Requirements and Qualifications

        Demonstrated ability to integrate information to lead and implement organizational solutions
        Bachelor's degree, preferably in engineering, technology, or business management
        Excellent communication, presentation, and collaboration skills
        Strong business, analytical, and planning skills
        Self-motivated, high attention to detail
        3-5 plus years of demonstrated project management experience in a tech environment, PMP certification preferred
        1+ years of Salesforce administration and customization strongly preferred
        Knowledge of relevant privacy and data security legislation, regulations, and laws preferred
        Fluency in English required. Second language a plus.
        Ability to travel based upon business needs (less than 10%)

        We provide:

        A committed and awesome team serving a community-driven organization
        Competitive compensation and benefits
        Flexible work hours and tools to support our virtual office environment
        Budget to choose your preferred laptop
        Knowledgeable and involved Board and community participants
        Apply now and work remotely at Orcid
        • 4 months ago
        • Orcid

        Integration Engineer

        Articulate is looking for an experienced engineer in the Sales and Marketing systems space to build solutions that will power the business at Articulate. As an integration engineer, you will be responsible for integrating the systems supporting our Marketing, Sales and Support teams at each step of the customer lifecycle. You’ll work with the business to gain a deep understanding of requirements, translate those requirements into technical specifications and implement the solutions. Some of the tech you'll be working with includes: Salesforce, Marketo, AWS, Segment, Chargebee, JavaScript

        Your ideal skills and experience:

          • 3-5 years experience implementing end-to-end systems integrations
          • Proven ability to work in a cross-functional, fast-paced environment and meet complex operational goals
          • Experience investigating and solving critical production problems
          • Proven ability to identify and create solutions to improve system performance and availability
          • Strong collaborator with balanced ego
          • Very proactive and responsible
        • 5 months ago
        • Articulate Inc.
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