You will take the lead on technical support. This position is the very first line of technical support for the majority of our customers when they need edits to their website. That's why you're someone who understands that fast and effective work is paramount. Our customers already have fully-functioning WordPress websites; it's your job to make sure any edits they need are taken care of quickly and effectively.
You will help manage hosting. Of course you're an expert when it comes to the WordPress dashboard, but you also know your way around hosting dashboards for providers like WP Engine, Kinsta, GoDaddy, SiteGround. Regardless of the hosting provider, you can create new FTP credentials and make adjustments via any hosting dashboard.
You will build relationships with our customers. This position is the very first line of contact for the majority of our customers when they need edits to their website. That's why you're someone who always wants to put a smile on somebody's face. Our customers already have fully-functioning WordPress websites; it's your job to make sure any edits they need are taken care of.
You will help on-board new customers. This amounts to a large checklist of tasks required for all new customers and is something you will be trained to do. Your job will be to execute everything correctly to secure, speed up and provide ongoing support for all our customers as well as provide guidance on how to improve these systems and checklists.
The types of support requests range from highly technical (speed optimization via Pingdom suggestions) to very straightforward (CSS changes). Simple edits will be completed within hours while advanced changes may take longer; it's your job to communicate effectively with our customers and set the right expectations.
The types of customer interactions range from highly technical to conversational. You will mostly deal with folks who are not very WordPress saavy, but there are some who are. That's why you understand your job is to provide answers, insights, and solutions, not send customers somewhere else to find answers.
Even more important than your responsibilities is how you fit into our team here at WP Buffs. Living and breathing our values and principles is an absolute requirement for any new recruit.
Everything we do is driven by our customers and white-label partners. Our aim is to help as many website owners and digital agencies with WordPress as possible. The goal is to get so many people comfortable with WordPress that it powers 51% of the internet.
You can read all about our values here (https://wpbuffs.com/about-us/). They're completely public so that we're accountable for living up to them and our customers can hold us to these standards.
OUR TEAM FOUNDATIONS
This position is a great fit for someone who:
Success in this position looks like:
What we expect:
Tools we use:
These are the software tools you'll need to be (or become) proficient in:
"WP Buffs is not for everybody. If you're looking for a job that will let you coast, get away with being lazy and not be a team player, you wouldn't last long here. If you're ready to commit to a great team for the long-term, take the next step in your WordPress career and ditch the traditional 9-5, we're looking forward to seeing what you're made of. Booyah!"
- Joe Howard, Head Buff
Salary range: $20-$30/hr
At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. Diversity drives our vibe. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.
Swiftype is a growing team of talented search engineers with a range of experiences and backgrounds. As an Integrations Engineer at Swiftype, you will take on a variety of responsibilities that will range from building example applications to showcasing the power and flexibility of the Swiftype Search platform. You'll communicate directly with customers in order to intuitively assess their needs, helping them to achieve their search goals while also refining our developer tools and knowledge base. If you see yourself as much a teacher as a coder, this position will be a terrific fit for you.
What You Will Do:
What You Bring Along:
If this sounds interesting, we would love to hear from you. Please include whatever info you believe is relevant: resume, GitHub profile, code examples, links to personal projects, etc.
We're looking to hire team members invested in realizing the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.
Codeline Development Agency is looking for experienced full-stack web developers who can work remotely. With over 20 years of the web development experience, the team members at Codeline are focused on the development of large-scale web projects and you will be a part of our team. You will be focused on developing various web applications and maintaning existing projects.
- Hands on experience across HTML5 and CSS3 technologies
- PHP framework experience and a strong knowledge of Laravel Framework
- Expert knowledge of at least one of new generation Js Frameworks (e.g. Angular, Vue Js, React)
- Expert knowledge of Wordpress, high experience in theme integration, plugin development
- Proficient understanding of Git VCS
Education / Experience
- Preferably relevant bachelor’s degree around software.
- Advanced English skills, especially fluent in writing
- At least 5 years of web development experience.
- Competitive salary package
- Relaxed, friendly and positive company culture with young team
- Full-time, long-term contract
- Flexible working hours
- Cliff reward
- No extra hours will be requested
Interested in this job?
All applicants have to pass our test tasks in order to be evaluated. If you're interested in being part of the Codeline team, please follow the link below to apply and enter the test in our project management portal:
Mediavine, a fast-growing advertising management company representing over 3500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.
We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.
As a Technical Support Engineer at Mediavine, you can expect to:
Bonus points for